When any of your vendor or e-commerce users ask you for reset their password, you can do it directly from your Komet Account.
From a Komet Sales account
Go to Setup>>Users.
Select the type of user: grower or customer.
Use the available filters to find the user for who you want to reset the password.
Click on Reset Password.
A confirmation window will appear, click on Yes to send a new password to the user. The GIF below will walk you through this process.