Komet allows you to cancel a payment due to NSF. A negative transaction will be generated with the same information of the original payment so the invoice will still be pending to be paid. If you choose to do so, you will be able to charge a fee and an invoice will be generated under the denomination NSF.
By enabling this setting, the system will allow users to perform the Non-Sufficient Fund process, the system will generate a negative payment with the same information of the original payment: applied credits, applied amount, total payment and the customer will be invoiced (if you choose to do so). Please follow the next steps:
Go to Setup>>Settings.
Click on NFS Options, under the Account Receivables options.
Check the box "Enable NSF Options".
Once you check the box, the system will ask you to select the additional charge (set up in Additional Invoice Charges) and the amount which will be reflected in the new invoice. It is possible you may not want to charge your customers, if so, please enter 0. Check the option Allow users to edit the NFS Amount Click on Save to finish.
Komet allows you to void a payment due to NSF. To do so, please follow the next steps:
Go to A/R (Accounts Receivables).
Click on the Payment History tab.
Use the filter to search for the payment you want to process.
Once you find the payment, go to the Actions column, click on the dropdown list and click on Process NSF.
The system will ask you to confirm the NSF process, enter the amount (if enabled) and the NSF date. If a NSF amount has been set up from Accounts Receivables Settings, this process will generate an invoice and a payment with a negative amount will be generated. Remember that if you want to charge your customer, a carrier named No Carrier must be created. If this is not the case, type 0 and a negative payment will be generated so the balance is 0.
Once you click on Continue, an indicator will appear in the payment history. When the cursor is placed over the NSF icon, the system will display the information of the user who processed the NSF.
An invoice will be generated for the customer.
If the order was completely paid and you apply a NSF to the payment associated to it, the order will be reopened and you will be able to identify the reason why the payment was reopened from the Open Invoices screen.
When applying a NSF fee, the system will allow you to select a date to apply the NSF.
If the payment has a past date, you will be able to select a date equal or greater than the payment date and prior or equal to the current date. On the contrary, if the payment has been made for a future date, you will be able to select a date equal or greater than the payment date.
If the setting Allow users to edit the NFS Amount is enabled, you will be able to edit the amount of the NSF fee before you apply it. This could be useful if you want to void the payment but for any reason it's not necessary to apply any fee. If this is the case, type 0, the system will not generate an invoice in this case and the payment will be marked as NSF. Also, a new payment with negative amount will be generated so the total balance of the payment is 0.
The system allows to quickly identify the invoices generated for NSF processes from the Order Summary window. In the Customer PO# field, write NSF and click on Search. The system will display all the invoices generated for NSF. The invoice will reflect the name of the fee corresponding to NSF and will have a No Carrier by default. If you do not have a No Carrier created, please do so from Adding Carriers as it is necessary for the invoice generation.
Overpayments and NSF
If the payment which you want to apply a NSF fee has been generated through an overpayment, the open credits derived of that transaction will be cancelled. In case those credits have already been used for other transactions, the system will not allow to process the NSF fee.