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Welcome to our Frequently Asked Questions (FAQs) page. in this section you will find:
If you do any of the following, this system is a good fit for your needs:
No worries! Just read through the Getting Started and you'll be cruising in a couple of minutes.
The supported browsers for Komet Sales are Safari, Chrome and Mozilla Firefox. Komet isn't fully functional with Internet Explorer or Edge.
From the Login screen: if you are trying to reset you password in Komet Sales, just click on 'Forgot your password' link. The system will open a window where you will be able to enter your username used to login into Komet, click on 'Yes' in the confirmation message and you will receive a new password in your email. If you don't remember your username, contact your Account Manager to proceed.
From your Komet Account: Once you login into Komet, click on the user icon at the top right corner of the screen. Once you do that, several actions will be displayed, click on My Settings and then, click on Change Password. Enter your old password and the enter your new password.
Passwords generated in Komet Sales must accomplish the following requirements:
The above are the minimum requirements, however we strongly reccomend to use passphrases (The longer it is, the better) without spaces since traditional passwords are relatively easy to crack by human and robots while passphrases are easier to memorize and also, most of the cracking tools break down at around 10 characters.
From a Komet Sales account:
To change your company, follow the next steps:
E-commerce List: To change you company from the list version, just click on the user icon at the top right corner of the screen. Select Change you Company and choose the company.
E-commerce Visual: Click on the menu icon at the top left corner of the screen. Select Change Company, the system will take you back to the login screen where your will be able to select a different company associated to your user.
Yes. If you see the green Excel icon that means you can export any existing data.
We understand that our customers rely on Komet Sales to run their businesses and for this reason, we have decided to use Amazon Web Services as our hosting provider.
The information traveling between your browser and Komet Sales is protected with a 256-bit encryption in order to protect you from potential eavesdroppers. The lock icon on your browser lets you know when your connection is encrypted.
The application and database servers reside behind fully dedicated Amazon firewalls.
The Komet Sales servers, databases, and other key technology components are located in Amazon's state-of-the-art data centers, which provide biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the equipment that stores the data of your business.
The Komet Sales infrastructure uses redundant storage and servers to keep the application and your data available in case of hardware failures. The application is hosted in multiple availability zones and the databases use the MultiAZ deployment feature whichmaintainsrealtimesynchronizedcopies in different physical locations managed by Amazon.
Hourly snapshots of the database are stored in Amazon's S3 persistent storage.
Komet Sales App (app.kometsales.com) and Komet Sales API (api.kometsales.com) does not have a public IP static since we use a load balancing to provide our services.
The only static public IPs Komet Sales currently has are bi.kometsales.com (22.214.171.124) and the scanner service 126.96.36.199.
Amazon Web Services (AWS) provides extensive documentation on how to obtain the IP public range use by them so you can download and add them to their security devices.
There are a number of reasons that may cause the platform to take a long time to load. First of all, we suggest you use a speed test tool in order to check your internet speed (with your tech support staff). You can use, for example, the FAST test, just enter the URL, and wait a couple of seconds.
Sometimes the loading speed depends on the plugins currently running. By checking the browser status bar, users can identify what type of plugin is loading.
Plugins that are different to kometsales.com are beyond our reach (e.g. www.google-analytics.com). If one external plugin is taking too long, a solution may be to install an ad blocker in order to disable external requests. An example of an ad blocker that could work is AdBlock.
Remember that you can always contact us to personally assist you and answer any questions you may have.
|This could be due to the following reasons:|
The staging area provides a transition space that holds the product while they are entered into the system and validated. These items are not visible in the sales inventory and therefore cannot be sold. Learn more by visiting the Staging Area section.
Komet has three different dashboards:
2. Customer Dashboard: by clicking on the customer name from several screens, the system will display a dashboard for the customer and includes aging, credits, payments, among other.
3. Vendor Dashboard: it contains information about weekly shipments by boxes, by FBE. Company users can also acess to this dashboard.
Company Sales Dashboard is updated after midnight each day (except for the Today's Sales chart)
The Customer Dashboard is updated in real time.
When using Komet Sales on Google Chrome, to avoid PDF files from opening on a different tab, you must follow these instructions:
This section is under construction
Of course you can ! As a third party system, you can allow Komet access you information and access to certain information within Komet using any of our API methods. If you want your Komet Account to be synchronize with your external system, please contact us so we can evaluate the technical requirements.
Share Inventory to Komet's Account
Update in real time the synchronized inventory
Create invoices in Komet
Obtain a list of invoices created in Komet
Obtain a list of available online inventory for a given customer
Consult future inventory