The printing component is an application which serves for the remote printing within Komet Sales system.
Komet Sales is not responsible for installing the server files your system will require. This has to be done strictly by the customer or an IT.
Troubleshooting the printer component
Change the driver DPI. For example, if the current driver is set at 200 dpi change it from 200 dpi to 300 dpi.
Change the driver DPI. For example, if the current driver is set at 300 dpi change it from 300 dpi to 200 dpi.
Make sure that the ribbon is properly setup and aligned with the printer head. If not, the ribbon is not going in between the label and the printer head, thus making some sections of the label stay blank.
Go to Control Panel > Management Tools > Services. A new service named “KometPrinter-PRODUCTION” should be listed.
Please contact the support team and request a new JAR file with the component.
Open the log file placed under the C:/logs or C:/KometPrinter-PRODUCTION/logs folder. The below are the error messages you may find and the solution for these:
- Message: Unable to execute Java command. The system cannot find the file specified. (0x2)
- Solution: Make sure the Java package has been properly installed and the server has the JAVA_HOME environment variable that points to the folder where JAVA has been installed. It is usually located under C:\Program Files\Java\jre
- Message: com.amazonaws.AmazonClientException: Unable to execute HTTP request: peer not authenticated
- Solution: Make sure that the computer where the component was installed is able to reach Amazon (https://queue.amazonaws.com/) and does not have any restrictions to browsing the Internet.