Overview

This section will help you create credits for hard goods sold through the system. They work just like regular credits. The instructions are below.To create a new credit follow the steps below:

 

Go to Order Entry > Add / Edit Credits.

 Use the filters in order to find the invoice that you want to apply credits to.

Once you find it, go to the "Actions" column and click on the "Add/Edit Credits" link. 

 Click on the Hard Goods tab.

 Type in the amount of units that you want to grant a credit for. The system will calculate the dollar amount for the units entered. 

 Add comments and support documents if needed.

 You have the option to chose if you want to return the product to the Inventory or not by checking the "Return to Inventory" check box. 

 Depending on your role, you will be able to either approve the credit or submit it for review.

 Once you're done, you can review the credit from the Credit Summary screen.