Welcome to our Frequently Asked Questions page. In this section you will find: Customer and User Questions Technical Questions Questions for Specific Processes
Welcome to our Frequently Asked Questions page. In this section you will find:
Customer and User Questions
Questions for Specific Processes
Komet Sales is optimized for Safari, Chrome, and Mozilla Firefox. Komet is not fully supported by Internet Explorer or Edge.
From a Komet Sales account:
Go to Setup and select Users.
Choose a User type.
Locate the user you want to reset the password for on the list of registered users.
Click on Reset Password.
Click Yes on the pop-up to send a new password to the user.
For more information read How Can I Reset or Change the Password for a Grower or E-commerce User?.
E-commerce List: To change you company from the list version, just click on the user icon at the top right corner of the screen. Select Change you Company and choose the company.
Yes. If you see the green Excel icon that means you can export any existing data.
- The Komet Sales session automatically ends after eight hours of inactivity.
The system allows one person to be logged in for each username at a time for security reasons. If another user signs in with the same ID, the session of the first user logged in will end. In this case, the system will take you to the following window:
The system allows up to 3 users to be logged with the same credentials at the same time. This applies to the following roles: Shipping, Tracking, QC, Fulfillment, Cashier, and Grower Production.
Komet has three different dashboards:
- Company Sales Dashboard: displays general information about sales by location or by salesperson.
2. Customer Dashboard: Clicking on the customer name from the Customer screen displays a dashboard for the customer that includes aging, credits, payments, and other important information.
3. Vendor Dashboard: Contains information about weekly shipments by boxes in Full Box Equivalent. Company users can also access this dashboard.
Company Sales Dashboard is updated after midnight each day, except for Today's Sales chart.
The Customer Dashboard is updated in real time.