Welcome to our Frequently Asked Questions page. In this section you will find:

  • Customer and User Questions

  • Technical Questions

  • Questions for Specific Processes


Which browsers are supported by Komet Sales?

Komet Sales is optimized for Safari, Chrome, and Mozilla Firefox. Komet is not fully supported by Internet Explorer or Edge.

Change or reset your password

To change or reset your password, please go to Change Password or Reset Password

How can I reset the password for a grower or e-commerce user?

From a Komet Sales account:

Go to Setup and select Users.

Choose a User type. 

 Locate the user you want to reset the password for on the list of registered users.

 Click on Reset Password.

Click Yes on the pop-up to send a new password to the user.  

For more information read Reset Password for a Grower or E-commerce User.

How can I change my company from the e-commerce site?

E-commerce List: To change you company from the list version, just click on the user icon at the top right corner of the screen. Select Change you Company and choose the company.

Can I export my data to Excel?

Yes. If you see the green Excel icon that means you can export any existing data.

Why is the system logging me out?
There are many reasons why this happens. Here is the list with details about each one:
  • The Komet Sales session automatically ends after eight hours of inactivity.
  • The system allows one person to be logged in for each username at a time for security reasons. If another user signs in with the same ID, the session of the first user logged in will end. In this case, the system will take you to the following window:


    The system allows up to 3 users to be logged with the same credentials at the same time. This applies to the following roles: Shipping, Tracking, QC, Fulfillment, Cashier, and Grower Production. 

Which information is displayed in the Dashboard?

Komet has three different dashboards:

  1. Company Sales Dashboard: displays general information about sales by location or by salesperson.

The next information will be displayed:

Today's Sales: This chart displays a daily sales summary from E-commerce sales, phone sales, Mobile Sales, and K2K sales in Prebooks, and Invoices. The Prebook Sales widget does not include Standing Orders.

The following data does not include the current day sales:

Sales by Salesperson: Sales summary of each Salesperson within a specific time period.

This Week's Sales: Weekly sales summary.

Top Ten Customers: Top ten of the customers for a specific time period.

Top Ten Categories: Bar graph with the most sold flowers during the last 12 months.

Sales By Month: Table to visualize sales per month.

Sales By Month: This chart displays a line graph or a line graph of monthly sales.

GPM: This chart displays a summary of the Gross Profit Margin (GPM). The GPM calculation does not consider fuel surcharge amounts nor additional invoice charges.

Komet Tips: Integration with Komet Sales twitter.

2. Customer Dashboard: Clicking on the customer name from the Customer screen displays a dashboard for the customer that includes aging, credits, payments, and other important information.

3. Vendor Dashboard: Contains information about weekly shipments by boxes in Full Box Equivalent. Company users can also access this dashboard.

How often are dashboards updated?

Company Sales Dashboard is updated after midnight each day, except for Today's Sales chart.

The Customer Dashboard is updated in real time.

What to do if I'm not receiving any Komet Sales emails?

We recommend adding the following domains to whitelists of anti-spam filter of your email provider: