This section contains the main frequently asked questions about K2K integration.

General Questions

Can I Be Integrated With Several Companies at The Same Time?

Komet to Komet allows to be integrated with as many companies as you want. You can for example, have Komet to Komet for Procurement to be integrated with your preferred vendor and Komet to Komet for Selling to Project you inventory onto your customers' system.

The K2K products are not reflected on the e-commerce of the end customer

There are several rules that the system takes into account in order to reflect the product on the e-commerce. Read Sell K2K products on E-commerce for further information.

K2K For Product Availability Questions

I Cannot Order my K2K Products.

This could be due to the carrier cut off time set up on the Vendor Company. When an order is placed on the Customer Company but the Carrier cut off time has been reached, the order will not be generated and the next message will appear on the screen: This order cannot be processed since the vendor's cut-off from has been reached. Please try to do the same purchase for the next day.

Can I Apply a Price List to K2K Products Sold on E-commerce?
 If you, as a Customer Company, want the system to apply price lists to products coming from K2K on your E-commerce, please contact us.
Does the Price B Markup Apply for K2K Products?

If you, as a Customer Company wants to sell products coming from K2K Integration, you can set up for your final customers a price B Markup. Keep in mind that the Price B markup will apply to all the K2K products offered when it has been set up.

How does the system calculate the availability dates of K2K products on E-commerce?

Once the inventory is sucessfully syncronized from the Vendor Company to the Buyer Company (this can be checked out by going to Vendor Availability>>Available Items) whether the products are displayed for the final customer on the e-commerce will depend on the following settings.

  1. The aging of the product (set up on the e-commerce setting of the Vendor Company): By default, the min age is 0 and the max age is 10. If the setting Min Age and Max Age for the E-commerce are activated on the Vendor Company, the inventory products to be published will be restricted based on the age set up; however, if the Max Age is set at less than 10, for K2K products this will mean that the max age of less than 10 will overwrite the 10 days Max Age default setting.
  2. The Local After (set up in the Vendor Company): The value set either per product or category will be taken into consideration for displaying inventory. Keep in mind that this value will override the max. age value set. 
  3. Ship Days Offset (set up on the Vendor Company): The system allows Vendor Companies to set a number of tolerance days between the moment that an order is placed and the actual vendor ship day. For example, if the value is set at 2, and the order is placed on Monday, the K2K products will not appear as available to be purchased on the Buyer Company before the following Wednesday (which will be the actual ship day from the Vendor Company).
  4. Vendor Shipping Schedule (set up on the Buyer Company): The system will consider the ship days before the truck date set up on the Buyer Company for the vendor company (either by Port of Origin or by Vendor Shipping Schedule).


    The Customer Days of Service set up on the Vendor Company and the Vendor Shipping Schedule should match, so the product is successfully displayed for the final customer.

  5. Customer Days of Service (set up on the Buyer Company): The system will consider the customer days of service set up on the Buyer Company for the Final Customer.
  6. Max Order Days in Advance Setting (set up in the Vendor Company): This setting will also be taken into account, restricting users of placing orders before a given number of days previous to the ship date.
  7. Cut Off: (Set up on both companies): The system will always validate the cut off per day set up on the e-commerce settings of the Buyer Company if the cut off time is set at a lower value than that of the Vendor Company.
    The cut off per day set up on the Vendor Company should also be taken into account in case the order is supposed to be shipped from the Vendor Company on the same day when the final customer places an order.
    E.g. The cut off of the carrier on the Vendor Company is set up to 1:00pm for Fridays and the cut off the the carrier on the Buyer Company is set up to 3:00pm for Fridays. The final customer (customer of the Buyer Company) accesses the e-commerce on Friday at 1:02pm and adds a K2K product available for the same day. The system will not allow to add that product to an order since even the cut off time set in the Buyer Company has not been reached, the system will not allow to create an order for the same day in the Vendor Company if the cut off time has been reached either for the Buyer or the Vendor Company.
  8. Delivery Date instead of Ship Date (set up on the Buyer company for the final customer): If the final customer has the setting Showing the Arrival Date Instead of the Ship Date on E-commerce enabled, the system will also consider the transit days, the customer days of service and the cut off. For further information in this regard, read Showing the Arrival Date Instead of the Ship Date.
How Often Does the System Update the K2K Information for the Sync Process?

Once the system synchronizes the K2K inventory, modifications made in the Vendor Company may affect that process. However, not all the processes are updated in real time so the changes may not be reflected on the Buyer Company until the next day.

The next setups are updated in real time (made by Vendor Companies)
  1. Modify the price from the inventory.
  2. Perform a Hold or a Web Hold.
  3. Open a Box.
  4. Update the cut off times from the e-commerce settings.
The next setups are updated at midnight (made by Vendor Companies)
  1. Change a product description (if the product is synchronized, it may probably end in the Vendor Availability >>Staging Area of the Buyer Company)
  2. Perform any change that affects the availability dates of products.
  3. Change freights, update the fuel surchage, activate the Show FOB option.
  4. Change the max and min ages on e-commerce settings.
The next changes will not be synchronized
  1. Changes made between companies (e.g. to change the Customer Days of Service for the Buyer Company or the Vendor Shipping Schedule on the Buyer Company for the Vendor Companuy)
  2. Delete, deactivate the customer created on the Vendor Company for the Buyer Company.
  3. Delete , deactivate the vendor created on the Buyer Company for the Vendor Company.
  4. Changes made by the Buyer company on the e-commerce settings other than min or max age and the cut off times.
  5. Delete the token called K2K token will cause issues in the synchronization process.
Why does the carrier of K2K orders appear as unknown

If you are member of a Vendor Company, and the carrier of a K2K order appear as Unknown, this means that the final customer selected that the order must be shipped directly from the Vendor Company. You will be able to indicate the Carrier by reviewing the Warehouse Instructions and notes in the order details so you can proceed to mapping the Carrier.