Overview

Vendor Companies are allowed to delete or void K2K orders and Buyer Companies will be notified about those changes. This will also apply for the API method invoice.void. 

 

How to Void a K2K Order

Go to Order Entry>>Order Summary.

 Search for the Order you want to void. Type K2K to find all the K2K orders.

 Go to the Actions column and click on Void.

 A confirmation window will appear. Enter the word CONFIRM and click on Continue.

 A message will appear at the top of the screen confirming that the order was successfully voided and in the Status column, a canceled icon will appear.

 

 

How to Delete Products from a K2K Order

Go to Order Entry>>Order Summary.

 Search for the Order from which you want to delete a product. Type K2K to find K2K orders.

Go to the Actions column and click on Edit. 

 The system will take you to the Add Order screen. Go to the product line you want to delete and click on Delete in the Actions column.

A confirmation window will appear. Enter the word CONFIRM in upper case and click on Continue

 

 

Buyer Company Notification

Every time an item is deleted from a K2K Order, the system will send an email notification informing this, in order for the company to find another way to supply the product. The following is an example of the email: